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StuckeyOG · 03-22-2015, 01:34 AM

In regards to speaking with a new worker, I probably called in a total of 8+ times prior to actually getting my rotors initially. After the first few times, I started telling them I had called in previously about the rotors and was forwarded to another representative, who I'm assuming was the manager, every time. I would then explain my situation again and was essentially assured that the rotors were "almost there" every time I called in. It seems to me as if I was just being roped along to keep waiting for their rotors and then when I was finally able to go in and get them they had no idea which rotors were which. They didn't ask if I needed non-ABS/ABS rotors when I asked for the fronts and rears on the phone a handful of times, as well as in person when it really mattered. I had to tell them to make sure they're non-ABS rotors when they got up to start looking, the guy sort of grunted at me and nodded as he walked off. Which he did not.

I will say this, when I called in today and spoke with Solomon he was polite and acknowledged the problem, I came in and he helped me exchange the proper rotors.

Still, I'm not going to get back the 8 hours and wasted gas I've spent going out there three times. Nor the money I spent paying my mechanic to come out and tell me why my brakes kept locking up when the rotors were bolted up because I thought it was my own fault. I guess I should have just assumed they were the wrong ones from the start since I've changed OE rotors before with no problem.

What ended up happening was their shipment of rotors (from the 88 Rotors processing facility in Orange County, I'm assuming) had been delayed from the original Tuesday date until Friday evening, past their business hours. When I went in to buy the rotors on Saturday they had a few people sitting in the shop. I saw three employees up front who were running back and forth between the phones and orders.

They found the rear rotors within 5 minutes of me asking, the part number was there which I looked up while I was waiting for the fronts, everything matched up, no problem.
They were having trouble finding the fronts and I could hear them questioning each other about the part number at their desks. I was brought up a pair of rotors with no part number on the box which left me feeling skeptical. I asked if they were the 5 lug, non-ABS model to double check as I did every time I called in. Was told they were, paid and left.

You can imagine my frustration when I found out that I was given ABS rotors after asking if they were non-ABS so many times and waiting 9 days instead of the original 4 I was told. I understand shipment delays but I don't understand when you produce your own rotors an hour away from where you're located, how it takes 9 days to get your rotors in instead of 4?

Better yet why did it keep getting pushed back in 1-2 day intervals over the phone? Why aren't the employees trained to take out a measuring tape and double check rotor specifications if they are unsure of a part due to it lacking a visible part number? I also noticed they don't seem to have any sort of log/book with rotor dimensions for different vehicle models should they actually decide to train their employees to do this.

I've been fortunate enough to have not ever had anywhere near this much difficulty buying rotors, or really any part for that matter, up until now. So I don't think I'm out of line by saying you really need to step up your game 88 Rotors. I don't know if I'll be returning as of right now. This whole incident resulted in my car being on stands for three days of the week, I had to walk & bum rides off people to work and school, which I really hate. Luckily I had a friend who was willing to let me borrow their Tacoma and make the trip out there again today to make the exchange. I very easily could have been shit out of luck for another week or two because of poor organization / improper sales technique.

They have a cool shop, nice people, and from what I can see they will fix their mistakes. I just prefer not to deal with these mistakes in the first place, which is why I called in so many times and ALWAYS asked them if they were non-ABS, 5 lug rotors even when they repeated it to me. Guess I'm psychic cause I could tell I was going to get the wrong parts before I even bought them lol, I just didn't think I had to take my rotor off and bring it with me to match them up. I assumed their inventory was recorded better than that.

03-22-2015, 01:34 AM	#3
StuckeyOG Zilvia Junkie Join Date: Jun 2014 Location: So-Cal, SFV Posts: 410 Trader Rating: (21)	In regards to speaking with a new worker, I probably called in a total of 8+ times prior to actually getting my rotors initially. After the first few times, I started telling them I had called in previously about the rotors and was forwarded to another representative, who I'm assuming was the manager, every time. I would then explain my situation again and was essentially assured that the rotors were "almost there" every time I called in. It seems to me as if I was just being roped along to keep waiting for their rotors and then when I was finally able to go in and get them they had no idea which rotors were which. They didn't ask if I needed non-ABS/ABS rotors when I asked for the fronts and rears on the phone a handful of times, as well as in person when it really mattered. I had to tell them to make sure they're non-ABS rotors when they got up to start looking, the guy sort of grunted at me and nodded as he walked off. Which he did not. I will say this, when I called in today and spoke with Solomon he was polite and acknowledged the problem, I came in and he helped me exchange the proper rotors. Still, I'm not going to get back the 8 hours and wasted gas I've spent going out there three times. Nor the money I spent paying my mechanic to come out and tell me why my brakes kept locking up when the rotors were bolted up because I thought it was my own fault. I guess I should have just assumed they were the wrong ones from the start since I've changed OE rotors before with no problem. What ended up happening was their shipment of rotors (from the 88 Rotors processing facility in Orange County, I'm assuming) had been delayed from the original Tuesday date until Friday evening, past their business hours. When I went in to buy the rotors on Saturday they had a few people sitting in the shop. I saw three employees up front who were running back and forth between the phones and orders. They found the rear rotors within 5 minutes of me asking, the part number was there which I looked up while I was waiting for the fronts, everything matched up, no problem. They were having trouble finding the fronts and I could hear them questioning each other about the part number at their desks. I was brought up a pair of rotors with no part number on the box which left me feeling skeptical. I asked if they were the 5 lug, non-ABS model to double check as I did every time I called in. Was told they were, paid and left. You can imagine my frustration when I found out that I was given ABS rotors after asking if they were non-ABS so many times and waiting 9 days instead of the original 4 I was told. I understand shipment delays but I don't understand when you produce your own rotors an hour away from where you're located, how it takes 9 days to get your rotors in instead of 4? Better yet why did it keep getting pushed back in 1-2 day intervals over the phone? Why aren't the employees trained to take out a measuring tape and double check rotor specifications if they are unsure of a part due to it lacking a visible part number? I also noticed they don't seem to have any sort of log/book with rotor dimensions for different vehicle models should they actually decide to train their employees to do this. I've been fortunate enough to have not ever had anywhere near this much difficulty buying rotors, or really any part for that matter, up until now. So I don't think I'm out of line by saying you really need to step up your game 88 Rotors. I don't know if I'll be returning as of right now. This whole incident resulted in my car being on stands for three days of the week, I had to walk & bum rides off people to work and school, which I really hate. Luckily I had a friend who was willing to let me borrow their Tacoma and make the trip out there again today to make the exchange. I very easily could have been shit out of luck for another week or two because of poor organization / improper sales technique. They have a cool shop, nice people, and from what I can see they will fix their mistakes. I just prefer not to deal with these mistakes in the first place, which is why I called in so many times and ALWAYS asked them if they were non-ABS, 5 lug rotors even when they repeated it to me. Guess I'm psychic cause I could tell I was going to get the wrong parts before I even bought them lol, I just didn't think I had to take my rotor off and bring it with me to match them up. I assumed their inventory was recorded better than that.