Quote:
Originally Posted by TheRealSy90
Last time I talked to the OsGiken office state side they were all about helping me until I told them my application was an OsGiken clutch for my sr20 that I had purchased from OsGiken Japan. I received a reply of: "Sorry since we don't offer that clutch stateside, and you must have bought it grey market, we cannot help you any further with questions for this clutch." Real cool..
Aside from that nonsense OsGiken make the best clutches imo.
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I've spoken to OSGiken about this and their reasoning is honestly the same as mine. I've helped A TON of people with their parts, what works what doesn't etc etc. only to have them go "look for the best deal" then come back to me months later that they are having issues. Keep in mind these are guys that bought nothing from me, contributed zero to our living expenses and cost of doing business. So I refuse to help them, i politely tell them to call the company which they purchased their parts from.
I have no problem at all bending over backwards for my customers, and making sure you guys are 100% content. this goes for anything from OEM parts to a full on build. I've been on log me in sessions and face time with customers before it's not uncommon to help them out with their situations. Because they support our company and keep our doors open. However when you go out looking for the best deal and not purchase from me why should we take time our of our day and busy schedule to provide service and support to someone who doesn't support our business?
Same principle goes to OSGiken USA, it cost them money to keep their doors open state side and support USA customers. when you bypass them and purchase directly through RHDjapan or companies of that sort you are providing zero support to the USA branch. (this is part of the reason HKS USA closed down back in 2006) I know it sounds mean, probably selfish but it's true. we cannot keep wasting our time providing service and support to consumers who don't support our business. I loose OSGiken & ORC sales to RHDJapan 99% of the time due to the price difference but all of those customers have zero state side support.