I've had Tein HA's, Tein RA's, Ground Controls, and KTS Beta 2's. I've never had to use anything more than the supplied tools to keep the collars locked. FWIW, I've tracked, drifted, and daily driven each of those setups.
REGARDLESS, the guy's shock is completely locked up and Stance seems to be ignoring the problem. Quality control issues aside, it is simply bad business to treat customers this way.
Someone else on here mentioned SPL's customer service - plus one on that topic. One of the best companies I've had the pleasure doing business with.
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