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I recently had a similar experience with Hotwires
ordered a set for my Corolla
the ignition wire was way too short
and also noticed that the wire lengths all were the same and a bit too long
took pictures and emailed them explaining my concerns
within hours had someone call me
I didn't notice the call and they left me a message
then they called me again
they wanted to talk to me in person so I could have
a perfect understanding of what my issues were
explained to me that the wires had to be a minimum length
in order to work right and said they'd make me the ignition wire
to the length I specified, had that in a few days
excellent experience.
had similar experiences with SPL
on the other hand, I've emailed large retailers and
big name companies with questions and never gotten answers
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