I think it's kind a sad in a way, but wrong for a shop to have a reputation like this with it's customers. If it was my shop I would've tried my best to make thisisthenewsic happier with the end result or at least work something out with him. Now you have an unhappy customer who's gonna spread what happened to his car to everyone thus causing a bad rep to the business. As far as the place being chill, I don't see anything wrong with that. But, work is work and should be taken seriously. Mixing a serious shop or business place with fun and hangin' out usually leads to not getting any work done on time and properly. I would not even bother going there after hearing this neg. feedback. Just not worth the risk for me! This is my opinion, you can do whatever you like!
