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chato de shamrock · 05-07-2010, 12:07 AM

I just got my stance this afternoon. Placed my order April 20th and they arrived today, just a few days over 2 weeks from my oder being placed. I PMed them for a quote and got a responce the following day. Days later i PMed them again with some questions and they responded soon after with an estimate as to when the coilovers would arrive. Within the week the gave me I placed my call. First attempt got nowhere. A few hours later I tried once more and got Pete. Good, informative service. Double checked to see if the cart had arrived, it did, and we proceeded to place my order. Told me I'd get a tracking number before the week ended but unfortunately it wasnt so. Their email was sent a week later (Friday of last week) with a copy of my invoice and a tracking number. I believe carrier sites dont update package info over the weekends so I waited until this past Monday to attempt to track my package and the FedEx website came back with an "invalid number". I was going to give it till the end of this week to get in touch with them but the package arrived this afternoon. The box seemed to have a whole poked on the side. Maybe someone needed to make a handle to grab the box better. Can't blame Intense for this. Could have been the guys unloading the cart, could have been FedEx, but the contents inside were in perfect condition. Overall, the tracking info they provide us does need to be improved. All other areas were good. I had a pleasent experience.

My advice, get in touch with them on availability. This isnt the first site i hear about or come across that doesnt update the availability status of products on their website. If its not in stock then ask for an estimated time, then call them up again to verify on the week they estimated the items would arrive. This way you wont have issues with being billed for something that hasnt even been shiped to you yet. It's probably a bit of a hassel to some of you but not all businesses run things smoothly. In such cases we have two options: Do a little more on our part to get a smooth business transaction, or just move along and give our business to someone else.

05-07-2010, 12:07 AM	#87
chato de shamrock Zilvia Junkie Join Date: Feb 2009 Location: L.A. Posts: 329 Trader Rating: (1)	I just got my stance this afternoon. Placed my order April 20th and they arrived today, just a few days over 2 weeks from my oder being placed. I PMed them for a quote and got a responce the following day. Days later i PMed them again with some questions and they responded soon after with an estimate as to when the coilovers would arrive. Within the week the gave me I placed my call. First attempt got nowhere. A few hours later I tried once more and got Pete. Good, informative service. Double checked to see if the cart had arrived, it did, and we proceeded to place my order. Told me I'd get a tracking number before the week ended but unfortunately it wasnt so. Their email was sent a week later (Friday of last week) with a copy of my invoice and a tracking number. I believe carrier sites dont update package info over the weekends so I waited until this past Monday to attempt to track my package and the FedEx website came back with an "invalid number". I was going to give it till the end of this week to get in touch with them but the package arrived this afternoon. The box seemed to have a whole poked on the side. Maybe someone needed to make a handle to grab the box better. Can't blame Intense for this. Could have been the guys unloading the cart, could have been FedEx, but the contents inside were in perfect condition. Overall, the tracking info they provide us does need to be improved. All other areas were good. I had a pleasent experience. My advice, get in touch with them on availability. This isnt the first site i hear about or come across that doesnt update the availability status of products on their website. If its not in stock then ask for an estimated time, then call them up again to verify on the week they estimated the items would arrive. This way you wont have issues with being billed for something that hasnt even been shiped to you yet. It's probably a bit of a hassel to some of you but not all businesses run things smoothly. In such cases we have two options: Do a little more on our part to get a smooth business transaction, or just move along and give our business to someone else.