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collegekid · 09-30-2012, 09:12 PM

Even though its an old thread, I felt I should post.

972-644-3942 is their phone number
https://www.courtesyparts.com/

I bought an s15 hood and s15 oem bumper both brand new.

I called them a total of 10 times, starting from 9-10-2012

I spoke to the gentlemen in the parts department, where many JDM goodness is available. I originally ordered with Chris, the go to guy for 240 parts.

Chris-very helpful easy to talk to guy, still gave me the run around when he didn't know the shipping number (original guy I ordered from)
Joe and billy, maybe another guy- all 3 of them gave me the run around.

Story goes,
-September 10- called to inquire about s15 hood and bumper, said I would call back after I told my dad I'm buying these two parts. I have my own money and I paid for my own parts, my dad wanted to use his business credit card because he gets a good percentage of cash back.
-September 11- ordered parts over the phone
Chris explains that he placed an order with the warehouse or other place which had them in stock, it would be transferred over to his location, he will personally make a final check and have it freight shipped to my dads business. "You should have your parts by the butt end of next week" were his words. (Meaning September 17-21)
-Sept 12 - credit card is processed
-Courtesy parts orders parts from Nismo or Nissan north america I dont know the exact details but Courtesy ordered from another place, it would be shipped from there to courtesy in Texas, then they would make a final check to make sure its all in good condition, finally it is sent to me via freight.
-sept 13- I called and they said it should be arriving by the end of the week. The place where they ordered from was not too far away, so thats why I called so quickly. They said it was an automated process and I would receive my invoice and tracking number in an email.
-Sept 17- I called, they said it should be arriving "today". They took my phone number and email and said they would send me something asap
-Sept 20- Called again, said it would be arriving "today" Same story with the phone number/email
-Sept 21- same story as above
-Sept 25- same story
At this point I'm wondering if I should just call my credit card company and make a fraud claim because something was supposed to be in their possession in 2 days after the order and its been 2 weeks
-Sept 27 - I call and Chris picks up. He says the order shipped out the day before (wednesday) and they had a hiccup with the shipping company so he took my number and email down one more time and said he would email me. I also called later the same day to inquire about corner lights or silvia badges or something.
-September 29- someone picks up (dont remember his name), I asked about the status of my order and in 5 seconds he gives me a UPS tracking number.

So this is where we are today. The tracking number does not have any information up yet, and I'm not really worried about it even though my shop is anxiously waiting to get my parts so they can finish my car.

So moral of the story,
-speak to chris
-if they ask you for your number/email and say they will call/email you, it means they dont have the part yet
-Read the little fine print on the bottom of their web page.

It clearly says on the bottom of their page that most parts that are in stock are US only parts. JDM stuff takes about 5-10 business days, which means from Sept 11 (credit card process date/ Sept 12 Charge date) it would be the earliest at September 17th and 24th at the latest is when they would have your part shipped to them. From Texas to Philadelphia, I estimate another 5-10 days, so we are still good. More on them once I get the physical Hood and Bumper in my possession.

So Far I would have to rate a 7/10 because of the decent price and the fact that they are well within what they have written down on their website. The reason they dont have a 10/10 is because so many different people had no clue what to say to me so they lied, instead of just explaining to me that itll take a few more days/they didnt have it yet/ or they could have just asked a supervisor/or just said I dont know.

I'll give a 10/10 if someone says I dont know than for someone who lies to me and I can smell the bullshit over the phone.

So as of today October 2, I called up courtesy again and Chris picked up. He looked into why the UPS number was not valid. 30 minutes later he called back and told me UPS returned the package to them for some reason and the tracking number was valid at one point in time. Another company picked up the shipment and it was already shipped out with them. I would get tracking information as soon as he gets a number.

-October 3-4 I call again to get a tracking number, and same story. I call the shipping company directly and got a number. Everything was shipped out on October 4th as it seems. /Unamused

Everything was packaged well, I received everything as described but Courtesy Nissan could have better customer service.

Everything WAS well packaged but I tore it all apart right then and there before signing for it.

09-30-2012, 09:12 PM	#25
collegekid Zilvia Addict Join Date: Jan 2011 Location: In my house Posts: 854 Trader Rating: (4)	Even though its an old thread, I felt I should post. 972-644-3942 is their phone number https://www.courtesyparts.com/ I bought an s15 hood and s15 oem bumper both brand new. I called them a total of 10 times, starting from 9-10-2012 I spoke to the gentlemen in the parts department, where many JDM goodness is available. I originally ordered with Chris, the go to guy for 240 parts. Chris-very helpful easy to talk to guy, still gave me the run around when he didn't know the shipping number (original guy I ordered from) Joe and billy, maybe another guy- all 3 of them gave me the run around. Story goes, -September 10- called to inquire about s15 hood and bumper, said I would call back after I told my dad I'm buying these two parts. I have my own money and I paid for my own parts, my dad wanted to use his business credit card because he gets a good percentage of cash back. -September 11- ordered parts over the phone Chris explains that he placed an order with the warehouse or other place which had them in stock, it would be transferred over to his location, he will personally make a final check and have it freight shipped to my dads business. "You should have your parts by the butt end of next week" were his words. (Meaning September 17-21) -Sept 12 - credit card is processed -Courtesy parts orders parts from Nismo or Nissan north america I dont know the exact details but Courtesy ordered from another place, it would be shipped from there to courtesy in Texas, then they would make a final check to make sure its all in good condition, finally it is sent to me via freight. -sept 13- I called and they said it should be arriving by the end of the week. The place where they ordered from was not too far away, so thats why I called so quickly. They said it was an automated process and I would receive my invoice and tracking number in an email. -Sept 17- I called, they said it should be arriving "today". They took my phone number and email and said they would send me something asap -Sept 20- Called again, said it would be arriving "today" Same story with the phone number/email -Sept 21- same story as above -Sept 25- same story At this point I'm wondering if I should just call my credit card company and make a fraud claim because something was supposed to be in their possession in 2 days after the order and its been 2 weeks -Sept 27 - I call and Chris picks up. He says the order shipped out the day before (wednesday) and they had a hiccup with the shipping company so he took my number and email down one more time and said he would email me. I also called later the same day to inquire about corner lights or silvia badges or something. -September 29- someone picks up (dont remember his name), I asked about the status of my order and in 5 seconds he gives me a UPS tracking number. So this is where we are today. The tracking number does not have any information up yet, and I'm not really worried about it even though my shop is anxiously waiting to get my parts so they can finish my car. So moral of the story, -speak to chris -if they ask you for your number/email and say they will call/email you, it means they dont have the part yet -Read the little fine print on the bottom of their web page. It clearly says on the bottom of their page that most parts that are in stock are US only parts. JDM stuff takes about 5-10 business days, which means from Sept 11 (credit card process date/ Sept 12 Charge date) it would be the earliest at September 17th and 24th at the latest is when they would have your part shipped to them. From Texas to Philadelphia, I estimate another 5-10 days, so we are still good. More on them once I get the physical Hood and Bumper in my possession. So Far I would have to rate a 7/10 because of the decent price and the fact that they are well within what they have written down on their website. The reason they dont have a 10/10 is because so many different people had no clue what to say to me so they lied, instead of just explaining to me that itll take a few more days/they didnt have it yet/ or they could have just asked a supervisor/or just said I dont know. I'll give a 10/10 if someone says I dont know than for someone who lies to me and I can smell the bullshit over the phone. So as of today October 2, I called up courtesy again and Chris picked up. He looked into why the UPS number was not valid. 30 minutes later he called back and told me UPS returned the package to them for some reason and the tracking number was valid at one point in time. Another company picked up the shipment and it was already shipped out with them. I would get tracking information as soon as he gets a number. -October 3-4 I call again to get a tracking number, and same story. I call the shipping company directly and got a number. Everything was shipped out on October 4th as it seems. /Unamused Everything was packaged well, I received everything as described but Courtesy Nissan could have better customer service. Everything WAS well packaged but I tore it all apart right then and there before signing for it. Last edited by collegekid; 10-09-2012 at 01:22 PM..