Quote:
Originally Posted by word sux
I have a good amount of experience with bimmers, those bmw expansion tank and trans coolers the e46's use are a pita to get apart without breaking. Even with a heat gun and allot of patience they will still break sometimes
however there are always unexpected expense's when working on a car. If the shop breaks something while doing a job they should be footing the bill. They gave you a quote its not your fault they didn't take everything into account and be more careful. You should not have to pay for their f**k ups.
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Most quotes, even my own state that estimates are exactly that an estimate. That some times when working on a vehicle you uncover other problems that were not visible or seen before beginning work. Its not common place to run across this issue on every job, but when dealing with german cars and their plastic it happens here and there. every time i explain to the customer what the deal is and they foot the bill. I am nice about it and i make sure they understand. Now if the customer is going to turn horrible over a 13.00 part i can normally tel from their tone when dealing with them so i may eat that and use the misc shop charges to pad that loss. I am not in the habit of eating cost of parts that break unless i or one of my techs break them and it shouldn't have happened. Like breaking putting a hole in a rad by dropping a screw driver in the bay and it puncturing a fin, that sort of stuff is paid out of pocket because it was an accident and could have been avoided.
either way if you are unhappy with the service or how you are being treated you have the right to advise them to stop work and to withdraw your car once you paid for the labor preformed up until that point. You may have a hard time finding another shop want to touch it,but its possible