|
I've purchased from FRSport and have never had problems. HOWEVER, i also used to work in the industry as an importer and parts distributor. I understand shipping times and etas and all that. As a former parts and shipping manager, if a customer called and explained the situation like you did and you ordered a part based on MY EMPLOYEE telling you it'd be there in about 2 days and it still didn't show up after 2 weeks, i would've just refunded you the money.
Firstly, yeah you might not have known about holiday shipping, weather delays and what not and this is something you'll want to know for future purchases, but as a business it's their responsibility to give you that information. Especially when you clearly asked about the timing of parts arrival. Secondly, they should have never told you it would take 2 days when they knew that realistically it wouldn't. I would've never let my employees say that. I've been in that exact situation with customers before and instead of just trying to make the sale and telling them what they wanted to hear, i was realistic. "It should take X amount of days, but with the holidays/weather/customs/or whatever the case was, It could take longer and how much longer, I'm not sure." At that point, you have ALL the information and may or may not make the purchase. I think he just heard your urgency and wanted to make the sale. Not okay.
Not saying FRSport is shady, but in my professional opinion this should have been handled better and they should have just refunded you. But that's just me. You can't just tell customers what they want to hear and then blame someone else when shit hits the fan. That isn't cool.
|