[stuntman240]

I use to work at a chain tire store that would do alignments and such. Nothing would light a fire under the managers ass like asking for the district managers or corporate office phone number. The other thing I would reccomend is to stay calm dont start swearing and being vulgar. But do threaten fromt he start to call DM or Corp. That should light there ass on fire a touch. I also dont think its out of the question to ask for a refund, and that they pay for another shop to do the work.