[I<3Boost]

I apologize in advice for this rant of a post, but I thought I should share my ongoing experience for anyone looking to purchase their coilovers, and maybe help get this resolved as I know their sales manager is a member on here.

I came across Scale while looking for coilover for my Genesis Coupe and everything I'd seen about them looked good and the fact I'd be supporting a Canadian company was a bonus.

So I sent them an email about pricing, options, turn around time, etc. and replies were always super fast, knowledgeable and the price seemed good so I placed my order. After about a month passed, I still hadn't gotten any form of update so I sent an email asking for one, no response. I ended up having to send 3 or 4 more to finally get a response, this should have been the first red flag, but it was the middle of summer so I figured they were just busy with orders. Anyways I finally get a response back and they say that they have been working on a true rear coilover for the Genesis and that because of my patients, I'll be receiving the first set, sweet!

A couple weeks go by again and still no update, now it's been about 9 weeks since my original purchase. Send off another email asking for an update, again, have to send multiple before I get a response. Once it finally comes, I'm told that they will be shipping out that Friday and I'll get my tracking number at that time. Well Friday comes and goes and no tracking number. I send yet another email that following Monday asking for the tracking number, the next day they send it to me. I then realize that the tracking order was created that day (Tuesday) meaning that it was pretty obvious they did not ship on Friday like I had been told but maybe they had something come up and weren't able to ship them out until Tuesday. Wrong.

It has now been over a week since I was sent the tracking number, 11 weeks since my initial purchase, and it has yet to be activated by UPS which tells me that my coilovers still aren't finished. Which also tells me they blatantly lied about them shipping out that Friday and that the tracking number I receive was made just to make me think they'd finally gotten their shit together and built/shipped them.

I've sent off multiple emails these past 2 weeks asking for a real update on where they are but have not gotten a response, go figure. I'm now trying to decide whether or not to cancel my order and go with one of the companies I've order coilovers from before that actually respond to emails and don't take ridiculous amounts of time to build them as it seems like Scale doesn't really care whether or not their customers get their coilovers.

Again, sorry for long-winded, rant post, but I wanted to share my experience with them as a heads up to anyone that is considering ordering from them in the future as this is some of the worst customer service I've ever dealt with when ordering parts.

Cheers