Quote:
Originally Posted by dorkidori_s13
this!
when a customer emails me, regardless if im busy or not, they usually receive a response back from me almost instantly (there are rare instances where i really need to think about a response just due to the complexity or fragility of the question, but this is fairly uncommon).
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That's how every other company I've dealt with is.
I finally received an update today after threatening cancelling the order and apparently they received them on the Friday like they said. However the machinist messed up the mounts, I get shit happens but why they didn't send me an email about it when it happened is beyond me?? And it confirms that they did blatantly lie when they sent me the tracking number.
I was able to get them to give me a new time frame so I guess we'll see