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I'd lawyer up if I were you. They can basically dick you around forever if they feel like it, wasting all kinds of your time. Get a GOOD, reputable local attorney and have them file a claim. It'll let them know you're serious and they're likely to settle. It gives YOU the power, instead of them.
And there are inexpensive attorneys (Better Call Sauls of the world) that take care of this kinda stuff all day. It'll probably be a reasonable flat fee. I used to have a traffic attorney in my younger days that I'd pay $75 and he'd get all my points dropped (preventing my license from being revoked) from a big ticket and usually the fine reduced AND I didn't have to even go to court. That was like $75.
This situation might be more, but probably worth it.
EDIT: AND that's my 20,000 POST! Some old man advice! Woot.
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