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Man, this is really scary to read. I have sent and received dozens of things through Greyhound over the years- some of them including Bride seats purchased or sold for over $1,000 and my Hot Road aero kit. The experience was always incredibly sketchy, but everything always made it to its destination safely. The Hot Road was packaged with nothing more than a bit of bubble wrap over it so it was clear to see what it was.
It's always nerve racking because the tracking never works, items are routinely not scanned into the system at all, and I have had a couple items get delayed for a few days- but it's always made it there one way or another. Their systems are always incredibly archaic, the customer service is usually awful, and the stations always feel really unsafe. For some large items though there really isn't a cost effective alternative...
I will add that I have had items lost, stolen, or destroyed by UPS, FedEx, and DHL over the years- but never by Greyhound. However, at least UPS paid out on my claim for the full insured amount. The maximum insurance on Greyhound is very low and I am sure it would be a nightmare to try to get them to pay it.
Sorry to hear you got burned. Thanks for sharing the info.
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