Quote:
Originally Posted by CamryOnBronze
It's always nerve racking because the tracking never works, items are routinely not scanned into the system at all, and I have had a couple items get delayed for a few days- but it's always made it there one way or another. Their systems are always incredibly archaic, the customer service is usually awful, and the stations always feel really unsafe. For some large items though there really isn't a cost effective alternative...
I will add that I have had items lost, stolen, or destroyed by UPS, FedEx, and DHL over the years- but never by Greyhound. However, at least UPS paid out on my claim for the full insured amount. The maximum insurance on Greyhound is very low and I am sure it would be a nightmare to try to get them to pay it.
Sorry to hear you got burned. Thanks for sharing the info.
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Oddly USPS is the only carrier I've ever had lose a package, glad it was only $30 worth though.
But you hit the nail on the head. Greyhound still works via hand written mail to resolve claims. HAND WRITTEN MAIL. (read that again, yes you read it right). They are still operating in the year they were established apparently.
I had a good read on a R/C Plane forum regarding someone that sued Greyhound for loses and won, but it was very long and drawn out and involved going to small claims court over an $1,100 R/C plane that was lost. Why is it so hard for a company that big to update their system or get with the times? I mean, a $350 bumper isn't the most expensive car related purchase I've ever made, not even close. But I didn't plan to buy more than 1. . .
I guess all I can do is keep hitting refresh on the package tracking page
