[projectRDM]

All good points, but I'm certain a lot of it comes from the suppliers not wanting to back their products. If you buy crap products and sell it, then need to warranty it, the supplying company probably will give you the run around to settle the complaint. SSA may be at fault for buying it, but they can't foresee how the suppliers will act in the long run. I think they've realized that and are now outsourcing better products from more reputable manafacturers.