[FRSport.com]

Kris,

First and foremost, we would like to thank you and the rest of our customers. We would not be where we are today without your continued support. Secondly, we place customer service first in our priorities, and we are determined to keeping that commitment to our customers. Our intention for this post is to clarify this situation for the community.

Our company policies are not intended to confuse our customers. All of our sales representatives try their best to communicate with our customers as clearly as possible, but we are only human. We do employ a diverse sales staff, all of whom speak English at different levels, and we have a diverse customer base. Because of these differences, one person can easily misunderstand another. If you believe that we have made an error or are unclear about our policies, we invite you to return and speak with our sales manager. If you are unable to come to us, you are always welcome to call during business hours and ask to speak with a manager. Thank you for your support, and we are looking forward to resolve any concerns or misunderstandings you may have about us.

Below is some information that may help our customers:

1. Price matches are for the same or identical item only, and that item must be in stock and made publicly available.

It is not reasonable to expect a company to price match an item to a competitor if the item is not in stock or if the competitor is not offering that price to the public (as in a club price). All price matches are up to our discretion, and if they are done, they are done so as courtesies.

2. Credit card processors charge 3% of the total plus a transaction fee for the total amount processed.

We understand that some of our customers are on a budget. Therefore, we try to provide as much a savings as possible for our customers. For local customers who pay with non-credit/debit cards (for example, money order or cashier’s check), we give a discount of 3%, which would have normally been paid to the credit card processors. Just to clarify: we do not charge you extra for using credit or debit cards--we provide you a discount for not using those forms of payment.

3. Sales of taxable goods in California or delivered within California will be charged applicable taxes.

Some companies in this industry include the sales tax with the price of goods being sold for an “out the door price” which may lead to the confusion of sales tax policies. A popular misconception is that sales taxes do not apply to non-credit/debit card transaction. This is false. Sales tax is applied to all payment methods, including non-credit or debit card transactions for any taxable goods sold in California or delivered within California.

Sincerely,
FRSport.com Sales Team