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Truth is, we would love to have a full time graphic designer, we would love to have a lot of things. But the reality is that we are a new company and we have limited resources and time. I appreciate constructive criticism because it's what has helped us improve over the last couple of years.
We fully realize that we cannot please everyone and while a lot of people enjoy our site, others wish it would be laid out differently (including graphics I'm sure). But that applies to virtually every site, every store.
Prior to creating this site, I had very little experience with Photoshop and Dreamweaver but I am constantly learning.
In any case, your opinion is duly noted and hopefully we will have more time to spend on graphics on our site. In the meanwhile, our first priority is always customer service and shipping times. This is why we have not had the time we would like to spend on our own project car because business hours are strictly devoted to customer inquiries, shipments etc and everything else is put on the backburner, including website graphics.
I agree with you that graphics are one of many factors that affect a customer's perception of a company, but we feel that customer service and attention to orders is even more important.
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