How NOT to swap your FD. Definition of Epic Fail.

[S14DB]

Originally Posted by Ghost240

Their response......

"Guys, just so you know, this is Hubert. I'm the tuner and I've been using this screen name ever since we first started posting setups here. Before that, it was Chris, the owner. Keep in mind the forum was locked back then and I couldn't register under my widely used username of "Spent". Just wanted you to be aware of that and nothing else. Below is our official statement.

There is absolutely no defending this situation or anything relating to it. There are points to be made on our end but it’s too late, the damage has been done and we are ready to move past this. Yes, it’s regrettable. Yes, it could have been handled differently and it should have. We can all agree on that.

For the record, this particular project dates back over a year now. The issue was addressed and handled with the customer before. We are transparent in what we do and have no problem standing up to our end of the bargain. The customer was appropriately refunded as he rightfully should have been. For all intended purposes, we (including the customer) considered this issue closed and still do. This issue being paraded online for any purpose after the fact a resolution was reached is sadly regrettable.

Speaking more in general terms, some of you guys have been following our work online or at our shop and know what we are perfectly capable of. Every business at one point or another screws something up majorly beyond the norm and we, along with every other business are not immune to that. Sometimes you hear about a business mishap on the forums, media, etc., and often you don’t for whatever reason. Sometimes businesses address their issues with their customer(s) and sometimes they flat out disingenuously don’t. If judging us negatively on our downfall despite our otherwise proven track record and how we resolved this issue with the customer before this was paraded online seems just and fair, then by all means do judge us accordingly. As stated earlier, we hold ourselves accountable and will not walk away from our responsibility. At the end when it’s all said and done, as a business, we learned, made amends and moved forward since. Rightfully so, this will be officially the last time this issue is publicly addressed by us regardless of statements or comments made by anyone other than the owner of the car.

We don’t believe anything should be given to us or that we deserve any credit or mercy. What we can say is that we will continue to put out and present quality work and let such work continue to speak for our skills, ability and judgment in the hopes of regaining lost trust, reputation and momentum.


With humility and respect,


Top Dead Center"


I love how the owner never chimed in.

Cliffs:
We found what we thought was a sucker and skimmed $14k+ him.
Hacked together a swap to cut costs and time. Below even our standards.
He got wise and called us on it. We had to reimburse him.


I hate shops that do this shit. Put out quality work to their "friends" or people that they think are mechanically inclined to what is going on. Then fleece people that come in that aren't.

Every business at one point or another screws something up majorly beyond the norm and we, along with every other business are not immune to that.

I find this statement the most insulting to other businesses.