Drifting.com horrible customer service - Zilvia.net Forums | Nissan 240SX (Silvia) and Z (Fairlady) Car Forum

jebarton3 · 04-15-2013, 12:19 PM

After placing an order on a DVD on the 5th of this month I waited for 5 days to get a tracking number. The shipping said 3-5 business days and it was coming from USPS. I never got a tracking number and after 5 days no DVD in the mail. I then emailed them and waited with no response. I then decided to call them and they said they had the tracking number and would ema it to me. Ok cool. I track the order and to this day it still says electronic shipping in received. This means they haven't even shipped it. This is funny to me now because when I called the second time on Thursday the 11th they told me the order was picked up and shipped and that I would receive the package no later than Saturday maybe Monday. I accepted that and waited. I tried tracking it again With no updates to the tracking info. I thought it may be broken. I ordered something from another place where they use USPS also. Immediately after receiving my tracking information I was able to see updates on the shipping progress which has me to believe that they are just lying to their customers to get them to stop calling. Well I've been trying to contact them and now I can't get a hold of them at all. I it want what I ordered and in the time that they gave their word on. This is getting absolutely ridiculous, especially now knowing so many other people have been having issues with them. Not impressed with them as a company and will not be doing business with them in the future. But I still want what I paid for!

zo0d · 04-15-2013, 12:35 PM

First mistake was visiting a site called drifting.com, lol

xoxide · 04-15-2013, 12:37 PM

Didnt even know they were still around. They were good back in the day but ive heard a lot of bad things about them within the past 2 years.

I ordered a few shirts from them probably 4 years ago and the transaction was perfect though.

S14jake · 04-15-2013, 12:48 PM

thats where I got my da shirt and a swap dvd way back in the day. No problems then

Cheesy Doriftos · 04-15-2013, 12:55 PM

lol i used to get jdm insider dvds from there a few years back. had no problems. their message board is DEAD now lol.

sucks about your experience with them.

greenwood · 04-15-2013, 01:02 PM

I ordered a rebuild dvd from them several months ago. never got it.

jebarton3 · 04-15-2013, 01:05 PM

Quote:

Originally Posted by greenwood

I ordered a rebuild dvd from them several months ago. never got it.

This is the kind if a shit I'm talking about. How are they even still a company? With all the people that have been having issues and the people that ordered and have yet to receive anything, how has there not been a lawsuit with them yet?

Dtrussell · 04-15-2013, 01:17 PM

Quote:

Originally Posted by jebarton3

This is the kind if a shit I'm talking about. How are they even still a company? With all the people that have been having issues and the people that ordered and have yet to receive anything, how has there not been a lawsuit with them yet?

I also ordered a DVD and some shirts about 2 months ago. they wont answer the phone and im still waiting...

KoukiMonsta · 04-15-2013, 01:35 PM

those fuckers took my money years ago.....fuckers

2.5T_/<ouki · 04-15-2013, 01:42 PM

They "process" the order so it looks like it was shipped and then they try to blame in on USPS. It's a sneaky trick that usually works. Sucks man, hopefully everything gets resorted back.

ReLiC · 04-15-2013, 01:50 PM

I ordered a dvd from them like 4 years ago. it took over a month to receive it. The first time I called they gave me the same bs, that it was on the way. After 2 more weeks i called again and they said that they sent the dvd to the wrong address (BS). and a week later i received the dvd.

I would never deal with these people again.

jebarton3 · 04-15-2013, 03:23 PM

So I've called them like 30 times during their business hours today. They didn't answer at all. I've gotten a few busy tones which has me to believe they are there but they are screening my calls. I waited 30 minutes and called from my girlfriends phone. They answered, nobody spoke, I said hello and they hung up. Now they aren't answering calls from her phone number either. I'll be contacting my lawyer tomorrow because although its only 35 dollars it's the principle and they have fucked many people.

Bambi · 04-15-2013, 03:30 PM

Three letters.

B.B.B.

jebarton3 · 04-15-2013, 03:51 PM

Quote:

Originally Posted by Bambi

Three letters.

B.B.B.

Yea I don't know what that means. Unless you're talking about the better business bureau.

jebarton3 · 04-16-2013, 12:25 AM

After getting a hold of them everything was resolved. He went down and shipped it for me personally and even sent me the tracking info along with a picture showing it was done. I now know it was shipped and have the tracking info along with the updates from USPS. All in all I'm pleased they were able to take care of the situation.

Dtrussell · 04-16-2013, 08:30 PM

I don't know if this post had anything to do with it, but they called me today, sent me 4 emails letting me know it was in the mail.

Thanks OP

jebarton3 · 04-16-2013, 08:55 PM

Yea he asked if I posted here and I let him know there were other dissatisfied customers. Glad you are finally receiving your product!

Bambi · 04-16-2013, 09:11 PM

Quote:

Originally Posted by jebarton3

Yea I don't know what that means. Unless you're talking about the better business bureau.

Bad Bitch Bureau of course.

jk

Yes, I am talking about the Better Business Bereau. I know some people say they don't do shit or take a while but I see any effort towards stopping that dumb sites bs as a positive thing.

edit: I was quick to reply, seems things worked out. Hopefully that's the end of all this mess and these issues.

bornslippy73 · 04-16-2013, 10:27 PM

Same here. I never got what I order from them either in the early 2000. First and last time I ever got ripped off.

Better Business Bureau huh?...I've been dealing with them for other clients. Our low expectations of that Bureau is unfortunately always met.

You can't clean shit with shit and expect diamonds.

If you can find out what city and/or county they are operating from and go to that county's Clerk-Recorder Office or City Hall to obtain a copy of their business license. You should be able to find contact information and an actual contact person.

greenwood · 04-17-2013, 04:45 PM

They have first class mailed me the dvd's that I ordered. Looks like they are trying to please customers again.

thank you.

JDS Performance · 04-17-2013, 07:53 PM

I just want to confirm my DVDs are not them nor are their DVDs mine...People get us confused sometimes...

I am not sure that they are even still making/selling DVDs?

Milspec180 · 04-17-2013, 08:59 PM

I ordered a shirt and DVD from them and never received it! Complete bullshit because their stuff is cool.

LovetoSlide · 04-18-2013, 01:07 AM

I ordered a SR20 rebuild DVD last week too and they didn't ship it until I personally contacted them...it came in quickly at least so I'm pleased.

laurentj23 · 11-07-2014, 11:52 AM

I made an order for a dad. Paid 10/25. Emailed once with no reply. No item in the mail yet.

laurentj23 · 11-24-2014, 03:59 PM

Update on this fuckers.
Ordered my dvd 10/26
Waited for a few weeks with no package,email or answered phone call.
Made dispute with PayPal and escalate it on 11/15. Last day to reply for PayPal is 11/25
Today 11/24 they finally sent a tracking info and give it to them but when I tried to track it, shipping info is unavailable. Anyone know this fuckers because I'm gonna go there and get my money back somehow.

JDS Performance · 01-02-2015, 04:22 PM

Quote:

Originally Posted by laurentj23

Update on this fuckers.
Ordered my dvd 10/26
Waited for a few weeks with no package,email or answered phone call.
Made dispute with PayPal and escalate it on 11/15. Last day to reply for PayPal is 11/25
Today 11/24 they finally sent a tracking info and give it to them but when I tried to track it, shipping info is unavailable. Anyone know this fuckers because I'm gonna go there and get my money back somehow.

Wow! Are you sure they are still in business?

laurentj23 · 01-02-2015, 05:17 PM

Quote:

Originally Posted by JDS Performance

Wow! Are you sure they are still in business?

Got my dvd finally sent 13 hrs before paypal dispute end.

SR20DETsilvia · 04-15-2015, 05:22 PM

They are hit and miss. I ordered 4 shirts, perfect transaction. I order two dvd's and never received them. Contacted and they sent out more, never received. Same thing over and over again. Basically came down to me giving up because I was sick of dealing with it over and over again.

ContestofSpeed · 04-17-2015, 07:28 PM

Quote:

Originally Posted by KoukiMonsta

those fuckers took my money years ago.....fuckers

Same here. Ordered a dvd 2 years ago, eventually got USPS tracking but it never went past "label processed" I forgot about it until months after the fact and I figured it was too late and not worth my time.

What a joke of a business.

04-15-2013, 12:19 PM	#1
jebarton3 Join Date: Nov 2010 Location: Killeen, TX Posts: 22 Trader Rating: (0) Feedback Score: 0 reviews	Drifting.com horrible customer service After placing an order on a DVD on the 5th of this month I waited for 5 days to get a tracking number. The shipping said 3-5 business days and it was coming from USPS. I never got a tracking number and after 5 days no DVD in the mail. I then emailed them and waited with no response. I then decided to call them and they said they had the tracking number and would ema it to me. Ok cool. I track the order and to this day it still says electronic shipping in received. This means they haven't even shipped it. This is funny to me now because when I called the second time on Thursday the 11th they told me the order was picked up and shipped and that I would receive the package no later than Saturday maybe Monday. I accepted that and waited. I tried tracking it again With no updates to the tracking info. I thought it may be broken. I ordered something from another place where they use USPS also. Immediately after receiving my tracking information I was able to see updates on the shipping progress which has me to believe that they are just lying to their customers to get them to stop calling. Well I've been trying to contact them and now I can't get a hold of them at all. I it want what I ordered and in the time that they gave their word on. This is getting absolutely ridiculous, especially now knowing so many other people have been having issues with them. Not impressed with them as a company and will not be doing business with them in the future. But I still want what I paid for!

04-15-2013, 12:48 PM	#4
S14jake Zilvia Member Join Date: Aug 2008 Location: Santa Monica, CA Age: 34 Posts: 253 Trader Rating: (11) Feedback Score: 11 reviews	thats where I got my da shirt and a swap dvd way back in the day. No problems then __________________ meh

04-15-2013, 12:55 PM	#5
Cheesy Doriftos Zilvia Member Join Date: Mar 2009 Location: ヒューストン Posts: 285 Trader Rating: (0) Feedback Score: 0 reviews	lol i used to get jdm insider dvds from there a few years back. had no problems. their message board is DEAD now lol. sucks about your experience with them. __________________

04-15-2013, 01:35 PM	#9
KoukiMonsta Nissanaholic! Join Date: Mar 2009 Location: NC Posts: 1,969 Trader Rating: (23) Feedback Score: 23 reviews	those fuckers took my money years ago.....fuckers __________________ @UpshiftEngineering

04-16-2013, 10:27 PM	#19
bornslippy73 Zilvia FREAK! Join Date: Dec 2007 Location: SF/Bay Area California Posts: 1,009 Trader Rating: (45) Feedback Score: 45 reviews	Same here. I never got what I order from them either in the early 2000. First and last time I ever got ripped off. Better Business Bureau huh?...I've been dealing with them for other clients. Our low expectations of that Bureau is unfortunately always met. You can't clean shit with shit and expect diamonds. If you can find out what city and/or county they are operating from and go to that county's Clerk-Recorder Office or City Hall to obtain a copy of their business license. You should be able to find contact information and an actual contact person. __________________

04-15-2013, 12:35 PM	#2
zo0d Zilvia Member Join Date: Apr 2008 Location: New Jersey Age: 34 Posts: 259 Trader Rating: (1) Feedback Score: 1 reviews	First mistake was visiting a site called drifting.com, lol

04-15-2013, 12:37 PM	#3
xoxide Post Whore! Join Date: May 2010 Location: Jacksonville Posts: 2,807 Trader Rating: (21) Feedback Score: 21 reviews	Didnt even know they were still around. They were good back in the day but ive heard a lot of bad things about them within the past 2 years. I ordered a few shirts from them probably 4 years ago and the transaction was perfect though.

04-15-2013, 01:02 PM	#6
greenwood Zilvia Addict Join Date: May 2011 Location: nc Posts: 620 Trader Rating: (5) Feedback Score: 5 reviews	I ordered a rebuild dvd from them several months ago. never got it.

04-15-2013, 01:42 PM	#10
2.5T_/<ouki Zilvia FREAK! Join Date: Oct 2011 Location: SoCal Posts: 1,150 Trader Rating: (13) Feedback Score: 13 reviews	They "process" the order so it looks like it was shipped and then they try to blame in on USPS. It's a sneaky trick that usually works. Sucks man, hopefully everything gets resorted back.

04-15-2013, 01:50 PM	#11
ReLiC Zilvia Addict Join Date: Jun 2007 Location: la puente Age: 35 Posts: 862 Trader Rating: (13) Feedback Score: 13 reviews	I ordered a dvd from them like 4 years ago. it took over a month to receive it. The first time I called they gave me the same bs, that it was on the way. After 2 more weeks i called again and they said that they sent the dvd to the wrong address (BS). and a week later i received the dvd. I would never deal with these people again.

04-15-2013, 03:23 PM	#12
jebarton3 Join Date: Nov 2010 Location: Killeen, TX Posts: 22 Trader Rating: (0) Feedback Score: 0 reviews	So I've called them like 30 times during their business hours today. They didn't answer at all. I've gotten a few busy tones which has me to believe they are there but they are screening my calls. I waited 30 minutes and called from my girlfriends phone. They answered, nobody spoke, I said hello and they hung up. Now they aren't answering calls from her phone number either. I'll be contacting my lawyer tomorrow because although its only 35 dollars it's the principle and they have fucked many people.

04-16-2013, 12:25 AM	#15
jebarton3 Join Date: Nov 2010 Location: Killeen, TX Posts: 22 Trader Rating: (0) Feedback Score: 0 reviews	After getting a hold of them everything was resolved. He went down and shipped it for me personally and even sent me the tracking info along with a picture showing it was done. I now know it was shipped and have the tracking info along with the updates from USPS. All in all I'm pleased they were able to take care of the situation.

04-16-2013, 08:30 PM	#16
Dtrussell Join Date: Mar 2013 Location: Alabama Posts: 5 Trader Rating: (0) Feedback Score: 0 reviews	I don't know if this post had anything to do with it, but they called me today, sent me 4 emails letting me know it was in the mail. Thanks OP

04-16-2013, 08:55 PM	#17
jebarton3 Join Date: Nov 2010 Location: Killeen, TX Posts: 22 Trader Rating: (0) Feedback Score: 0 reviews	Yea he asked if I posted here and I let him know there were other dissatisfied customers. Glad you are finally receiving your product!

04-17-2013, 04:45 PM	#20
greenwood Zilvia Addict Join Date: May 2011 Location: nc Posts: 620 Trader Rating: (5) Feedback Score: 5 reviews	They have first class mailed me the dvd's that I ordered. Looks like they are trying to please customers again. thank you.

04-17-2013, 07:53 PM	#21
JDS Performance Zilvia.net Advertiser Join Date: Jul 2006 Location: Concord, NC Posts: 3,127 Trader Rating: (53) Feedback Score: 53 reviews	I just want to confirm my DVDs are not them nor are their DVDs mine...People get us confused sometimes... I am not sure that they are even still making/selling DVDs? __________________ http://www.240SXTECHDVDS.org http://www.JDSPerformanceTurbos.com

04-17-2013, 08:59 PM	#22
Milspec180 Zilvia Member Join Date: Feb 2013 Location: Portlandia Age: 35 Posts: 231 Trader Rating: (0) Feedback Score: 0 reviews	I ordered a shirt and DVD from them and never received it! Complete bullshit because their stuff is cool.

04-18-2013, 01:07 AM	#23
LovetoSlide Zilvia Member Join Date: Jul 2012 Location: Glendale Posts: 172 Trader Rating: (2) Feedback Score: 2 reviews	I ordered a SR20 rebuild DVD last week too and they didn't ship it until I personally contacted them...it came in quickly at least so I'm pleased. __________________

11-07-2014, 11:52 AM	#24
laurentj23 Zilvia Junkie Join Date: Dec 2011 Location: Chattanooga,TN Age: 40 Posts: 422 Trader Rating: (1) Feedback Score: 1 reviews	I made an order for a dad. Paid 10/25. Emailed once with no reply. No item in the mail yet. __________________ 'Born Ready!',LJ

11-24-2014, 03:59 PM	#25
laurentj23 Zilvia Junkie Join Date: Dec 2011 Location: Chattanooga,TN Age: 40 Posts: 422 Trader Rating: (1) Feedback Score: 1 reviews	Update on this fuckers. Ordered my dvd 10/26 Waited for a few weeks with no package,email or answered phone call. Made dispute with PayPal and escalate it on 11/15. Last day to reply for PayPal is 11/25 Today 11/24 they finally sent a tracking info and give it to them but when I tried to track it, shipping info is unavailable. Anyone know this fuckers because I'm gonna go there and get my money back somehow. __________________ 'Born Ready!',LJ

04-15-2015, 05:22 PM	#28
SR20DETsilvia Leaky Injector Join Date: May 2007 Location: Edmonton, Alberta, Canada Age: 36 Posts: 72 Trader Rating: (4) Feedback Score: 4 reviews	They are hit and miss. I ordered 4 shirts, perfect transaction. I order two dvd's and never received them. Contacted and they sent out more, never received. Same thing over and over again. Basically came down to me giving up because I was sick of dealing with it over and over again.