Quote:
Originally Posted by IHasLongTorso
EDIT: I know how FRSport operates. And I'm pretty sure the package was prepared over the weekend and picked up first thing Monday morning. But that's all besides the point. He wants them to be understanding and sympathetic all while not being understanding at all himself. (up until this point) Its just easier to take on a shop than it is a carrier who really couldn't care less about your complaints.
I do this everyday. Have been for awhile. I tell the customer what ups or fed ex or usps tells me. That's on them like I said. If there is a problem with the shipment. Its on them, not me. It wasn't to make a sale I guarantee it. There's no need to lie to get a sale of a 3 dollar part. And to call and immediately ask for a manager without first stating your issue is disrespectful. It immediately tells the person that you don't think they can do their job and take care of you. I get countless calls everyday where people think they need a manager when I am the one who actually handles it. Manager's job is to manage employees. That's why they are managers. Not to do their employees jobs for them. They manage. If that's how you do your business. That's great. But I can tell you its a lot less stressful and employees tend to be much happier and feel much more appreciated when you let them handle it and you back them if needed. If your employee is good, what they are doing will be right and you will only be needed to confirm that. But that's a whole other can of worms.
Its really simple....
If you need something like now. You pay to get it there as soon as possible. Especially if its only like 4 extra dollars. So next time. DO THAT and this pointless ill aimed complaint wont be necessary.
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Agree to disagree dude. IMO, this isn't about USPS or FedEx. Obviously they're in charge of that once it leaves your warehouse. That's not my gripe at all. MY problem is with what FRSport told him initially. I would have never told him it "should be here in 2 days" when i know full well it's gonna be at least a week due to the holiday/weather impact. It's not okay. You and I both know that part wasn't gonna be there in 2 days or even close to it so don't defend them like that shit is okay. It's not.
For example, around the time when i filled orders for containers coming in, customers would often ask me when their parts would arrive prior to ordering them. I'd tell them "it should be 4 - 8 weeks, but customs can sometimes hold a container for longer once it gets here and we have no control over how long that is. Could be a day could be a few weeks, usually that doesn't happen, but just something to be aware of." Yeah sure i could've told them "oh yeah it should be here in a month", but that's not entirely true now is it? I'm sure you can see what i'm getting at.
And what i meant by managing is that a lot times when customers complain and what not, managers have the ultimate authority and can make a judgement call that a lower level employee can't. So in those instances, if my employee was in a situation where they felt i was needed, they'd ask me step in. I don't need you to define what being a manager is...nor do i appreciate your condescending tone.
I totally agree that if you need something pronto, you should pay the extra fee for faster shipping or buy closer to your area, but you're not going to convince me that giving an "estimate" that i KNOW isn't close to accurate is okay.
EDIT: And like Falkon240 said they're IN Cali and the OP is in Chicago, that's even more absurd for them to give him the ETA's they did.