Bad first experience with FRSport.

[IHasLongTorso]

Originally Posted by revat619

Dude i dunno. Those are all your assumptions. All i'm saying is, unlike a lot of you, i've been on the business side of this industry and if he called my business i wouldn't have said what they said. "Should be", my ass....Even if he didn't know, as a shop you know damn well how long shit takes to ship during the holidays and they knew it wasn't gonna be anywhere close to 2 days so why even say that? I'll tell you why, its to make the sale. Period.

Like i said, i've been in this EXACT situation before with a customer and this is not how i handled it nor would i let my employees handle it like this. FRSport should have never told him 2 days. Period. Regardless of what the customer may or may not know, it's NEVER ok, in my book, to just give information that you know isn't entirely true, just because it sounds good.

I'm not bad mouthing FRSport though. I've bought things from them and have never had any problems, but i'm also not gonna sit up here and blindly defend them when i think something, that i have direct experience with, was handled incorrectly.

EDIT: And asking to speak to a manager directly isn't disrespectful at all. It happens all the time. I don't blame him for doing that in this situation. With an issue like this, speaking to a customer service/sales rep would be pointless. Managers/supervisors make the final calls on shit like this. I always did.

EDIT: I know how FRSport operates. And I'm pretty sure the package was prepared over the weekend and picked up first thing Monday morning. But that's all besides the point. He wants them to be understanding and sympathetic all while not being understanding at all himself. (up until this point) Its just easier to take on a shop than it is a carrier who really couldn't care less about your complaints.


I do this everyday. Have been for awhile. I tell the customer what ups or fed ex or usps tells me. That's on them like I said. If there is a problem with the shipment. Its on them, not me. It wasn't to make a sale I guarantee it. There's no need to lie to get a sale of a 3 dollar part. And to call and immediately ask for a manager without first stating your issue is disrespectful. It immediately tells the person that you don't think they can do their job and take care of you. I get countless calls everyday where people think they need a manager when I am the one who actually handles it. Manager's job is to manage employees. That's why they are managers. Not to do their employees jobs for them. They manage. If that's how you do your business. That's great. But I can tell you its a lot less stressful and employees tend to be much happier and feel much more appreciated when you let them handle it and you back them if needed. If your employee is good, what they are doing will be right and you will only be needed to confirm that. But that's a whole other can of worms.

Its really simple....

If you need something like now. You pay to get it there as soon as possible. Especially if its only like 4 extra dollars. So next time. DO THAT and this pointless ill aimed complaint wont be necessary.