PandaGarage www.PandaGarage.com

[Slidin240Wayz]

Panda Garage = Yes

Item:
I ordered a rare item for my Zenki S14; Navan Aero Bumper. I am a loyal customer and they were very kind enough to allow me to put a deposit down.

Packaging:
The bumper was in a very large box, about 2.5 times the size of the bumper, closed with minimal tape. There was bubble wrap protect the lights and nothing else.

Shipping:
The item arrived in less than a week after I completed payment. It arrived with a small 3-4 inch crack and stress marks due to the fact that the box was put on its side and all the weight of the bumper laid on one side exerting to much pressure in that one area.

Reporting the Damage:
I called Jay at PG and told him what happened and he immediately processed a claim with FedEx and they were at my house 3 times and they picked up the bumper and returned it to PG. Jay and I have since completed this part of the transaction.

Communication:
Phone and e-mail were used and always a success. I was able to speak freely and they heard me out and took care of the sitaution in a very professional matter.

In closing, I will be purchasing more items from them, this was only a bump in the road that was taken care of well in a timely and effective manner. Thank you Jay!

Wishing you all the best,
Carlos