IntensePower

[r-b-x]

they are quite difficult to get a hold of via pm or email, but are very responsive to phone calls. had ordered the d-max floor mats in october, which arrived in december. tried to pm and email about order status and nothing. when i finally decided to call in, they notified me of a problem with my order, which they said they tried emailing me but i never got anything. got the problem cleared up and the set they had holding for me was shipped out the next day. had called them in to inquire about it before and the rep then was pretty friendly and helpful as well.

so the lesson would be the call them if you want stuff done.

[bobbyd.s14]

Originally Posted by r-b-x

they are quite difficult to get a hold of via pm or email, but are very responsive to phone calls.

i take back what i said. i ordered LX+ with a sure promise i would have atleast a tracking number by late Feb early March. As of today (mar 19) i have yet to recieve a tracking number. And now I'm pretty sure my number is on their "Do Not Answer" list because I called once a week for the first month to check up on my order. then i waited two weeks and started calling again and they have yet to answer ONE of my calls. keep in mind i was very respectful so really i have no idea why i cant get anyone to pick up. i have called every day and sometimes twice or three times in a day. i sent an email a week ago, but i highly doubt it will get answered.

and the funny thing is when i started calling after waiting for two weeks it wasnt to cancel or get my money back. it was to add to my order. im pissed now but im sure once i get my coils i will stfu.