they are quite difficult to get a hold of via pm or email, but are very responsive to phone calls. had ordered the d-max floor mats in october, which arrived in december. tried to pm and email about order status and nothing. when i finally decided to call in, they notified me of a problem with my order, which they said they tried emailing me but i never got anything. got the problem cleared up and the set they had holding for me was shipped out the next day. had called them in to inquire about it before and the rep then was pretty friendly and helpful as well.
so the lesson would be the call them if you want stuff done.
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